Keeping your home SIM active
So bank codes still reach you
eSIM shows no signal after landing
Turn on data roaming for the right line
connectivity
Your eSIM installed, it shows as active, and you have no signal. Nine times out of ten this is data roaming, switched off on the ThirdSIM line specifically.
iPhone
- Settings → Mobile Data.
- Tap the ThirdSIM line under SIMs.
- Turn Data Roaming on.
- Go back and set Mobile Data to the ThirdSIM line.
- Toggle Airplane Mode on for ten seconds, then off.
Android
- Settings → Network & internet → SIMs.
- Tap the ThirdSIM line.
- Turn Roaming on and set it as the mobile-data SIM.
- Toggle Airplane Mode on for ten seconds, then off.
Still nothing
- Check you are in the country the plan covers.
- In Settings → Mobile Data → Network Selection, turn automatic selection off and pick a listed partner network by hand.
- Restart the phone once.
If none of that works, open a ticket. Your eSIM, plan and usage are attached automatically, so we can see straight away whether the profile has attached to a network.
