How can we help?

Account → Delete account in the app. Your profile is anonymised and every session is signed out. Spend or transfer your wallet credit and release any phone number first — we refuse deletion while either is outstanding, so you do not lose them by accident. Order and accounting records are kept without your identity attached, because tax law requires it.

An eSIM you never installed, or installed and removed without it ever connecting, is fully refundable for 180 days. Once it has connected, the plan has started and is not refundable. Full detail is in the Refund Policy.

No. Wallet credit is prepaid and can only be spent with ThirdSIM. You can send it to another ThirdSIM account with the in-app send feature, within the limits shown there, but it cannot be cashed out to a bank.

bKash, Nagad, card or crypto, into your wallet. You top the wallet up once and then buy without re-entering payment details — useful when you are standing in an airport.

Any eSIM-capable, carrier-unlocked phone: iPhone XS or newer, Pixel 3 or newer, Galaxy S20 or newer, and most recent mid-range Android models. If your phone is locked to a carrier, the eSIM will not install — ask your carrier to unlock it first.

Yes. The eSIM sits in a second slot and carries data only, so your home SIM stays on for calls and bank codes. Turn mobile data off on the home line to avoid roaming charges, and leave the line itself switched on.

When the eSIM first connects to a network in the destination — not when you buy it. Buy weeks ahead if you like; nothing runs down until you land.

Yes, on every plan unless the plan page says otherwise. Tethering counts against the same data allowance.

The connection stops. Add a top-up from the app and it resumes — a top-up adds both data and days to the same eSIM, so you do not have to install anything again.

Open the order in the app and tap Install. On iOS 17.4+ and Android 10+ the link opens your phone’s eSIM setup directly. On older phones, scan the QR code from another screen, or enter the SM-DP+ address and activation code by hand — both are on the eSIM’s page.

Use manual entry instead. In your phone’s eSIM setup choose “Enter details manually” and copy the SM-DP+ address and activation code from the eSIM page. They are the same credentials the QR code carries.

Almost always data roaming on the ThirdSIM line. On iOS: Settings → Mobile Data → tap the ThirdSIM line → turn on Data Roaming. On Android: Settings → Network → SIMs → ThirdSIM → Roaming. Then toggle Airplane Mode for ten seconds so the phone re-scans for a network.

Usually not. An eSIM profile can normally be installed only once, so deleting it from your phone can mean losing it. Do not remove the profile unless support tells you to.

Usually not. Most services detect and block virtual numbers, so verification codes often never arrive. Using our numbers for third-party verification codes is against our Acceptable Use Policy and suspends the number automatically. If a code is what you need, a virtual number is the wrong tool.

No. These numbers work over the internet and are not tied to your location, so an emergency operator cannot find you. Always keep a working local line for emergency calls.

Renewal is taken from your wallet each month. If it fails, the number stays active for 3 days, is suspended on day 3, and is released on day 10. A released number goes into a 30-day quarantine and cannot be recovered, so top up before then.