Refunds for unused eSIMs

If you bought a plan and never used it, you get all of it back.

The rule

Full refund on an eSIM that never connected to a network, for 180 days after purchase. Remove the profile from your phone first, so nobody can use it afterwards, then open a ticket with the order reference.

Why an activated plan is not refundable

Validity starts on first connection. From the moment the eSIM attaches to a network, the plan is running and we have paid our wholesale partner for it. Data you did not use is not refunded.

Exceptions we do refund

• The plan never worked in the covered area and support could not fix it.
• You were charged twice.
• We could not deliver the eSIM.
• The plan failed part-way through a fault on our side — we refund the unused days.

The complete rules are in the Refund Policy.